Paddle.com is the Merchant of Record for all our orders. Refunds go back to your original payment method through Paddle. They usually arrive in 5 to 10 business days.
§1What we refund
| Case | Refund |
|---|---|
| First payment of a plan | Full refund within 14 days of the payment, if you used less than 10% of that month’s credits. |
| Top-up you did not use | Full refund within 14 days of purchase, if you used none of its credits. |
| Billing error or duplicate charge | Always refunded in full. |
| Renewal of a plan | No refund. Cancel before the renewal date to stop the next payment. |
| Top-up you used | No refund. |
§2Runs that go wrong
You do not need to ask for these. They happen on their own.
- A run never spends more than its cap.
- If a run fails because the AI model provider fails and no table is delivered, you pay nothing.
- If a run delivers nothing, it costs at most a third of its cap.
§3Cancelling
You can cancel a plan at any time. Your plan stays active to the end of the paid month. After that, no new payments are taken. Plan credits do not roll over, and we do not refund the rest of a month you started.
§4How to ask for a refund
- Email support@webtotable.app from the address on your account. Tell us the date of the payment.
- Or reply to your Paddle receipt, or contact Paddle through the link on the receipt.
We answer within 3 business days.
§5Chargebacks
Please talk to us before you dispute a payment with your bank. If a chargeback is opened, we freeze the account until it is resolved.
§6Your legal rights
This policy does not remove rights that the law of your country gives you. Our terms of service also apply.